FAQ's

Have questions? We’re here to help

What is JioGames Cloud?+
What devices are supported for JioGames Cloud?+
How to start playing cloud games on JioGames?+
Can I play on multiple devices with one subscription?+
How many games are available on JioGames Cloud?+
What kind of games are available?+
Are new games added regularly?+
Do I need a Jio SIM to use JioGames Cloud?+
Can multiple people use the same account?+
Is my game progress saved across devices?+
I subscribed from mobile/web but can’t access JioGames Cloud on my Jio Set Top Box. What should I do?+
I subscribed from Jio Set Top Box but can’t access JioGames Cloud on mobile or browser. What should I do?+
How do I subscribe to premium games on JioGames Cloud?+
Is there a trial period for the premium plan?+
Can I cancel my subscription anytime?+
Is JioGames Cloud available on iOS?+
What are the minimum internet requirements to play on JioGames Cloud?+
Can I play using mobile data or do I need Wi-Fi?+
What happens if my internet connection drops mid-game?+
Can I use a controller with JioGames Cloud?+
Which browser is supported for playing JioGames Cloud on desktop?+
Can I play via a browser on mobile?+
Can I request a game to be added?+
Who to contact when I run into an issue?+